Frequently Asked Questions
Find quick answers to common questions about our services and appointments.
Pricing and Payment
How much do custom blinds cost?
We understand that cost is a big consideration! Since each blind is custom-made to fit your windows, we provide personalised quotes after measuring your space. Simply book a free appointment, and one of our advisors will visit, take measurements, and give you a clear, no-obligation quote. Appointments usually take around 45 minutes, but it can vary based on the scope of the project.
What deposit is required when I place an order?
When placing your order, a deposit is required. This can sometimes be the full amount, depending on your payment option.
Appointments
How soon can I expect an advisor to visit after booking?
Once you’ve booked, we typically arrange an advisor visit within five days. However, the timing may vary slightly based on your location and our team’s availability.
How do I book a consultation appointment?
Booking an appointment is simple! Just complete our online form, and we’ll contact you to arrange a convenient time. Ready to get started? Click here to book your consultation.
How long does a consultation appointment take?
On average, appointments take around 45 minutes. However, this depends on the number of windows and the complexity of the job. For a large conservatory, it may take a bit longer, while a single blind consultation could be quicker.
What if I need to cancel my appointment?
If you need to cancel, no problem! Just call our customer service team at 0800 334 5550, and they’ll assist you with rescheduling or cancelling.
Will I receive a confirmation for my appointment?
Yes! After booking, you’ll receive a confirmation email and a reminder text a couple of days before your appointment, so you’re always in the loop.
Can I schedule an appointment for the evening?
Yes, we offer evening appointments up until 9pm to accommodate your schedule. Feel free to choose a time that works best for you.
Fitting & Installation
When will my blinds be fitted after ordering?
Your blinds will be ready for fitting within two to three weeks after placing your order. During the consultation, your advisor will schedule the fitting at a time that’s convenient for you.
What should I do to prepare for the fitting?
We recommend clearing the area around your windows and removing any existing blinds or curtains. This will help us fit your new blinds smoothly and without delay.
How long does the blind fitting process take?
The duration depends on the number and type of blinds you’ve ordered. Your advisor will provide a time estimate during your appointment so you’ll know what to expect.
Will the same advisor handle the fitting?
In most cases, yes. However, if your advisor is unavailable, another qualified member of our team may step in. Some advisors also work with fitting specialists, and you’ll be informed ahead of time if this is the case.
Can I reschedule my fitting appointment without a fee?
Yes, you can reschedule your fitting at no extra cost. Just call our customer service team at 0800 334 5550, and they’ll help you find a new time that works for you.